ACC: A Step-by-Step Guide

ACC testing range of movement

The great news for us Kiwis (and visitors to the country) is that if we get injured or have an accident, ACC will step in to help us out with treatment costs and support when needed.

Exactly how ACC works and what you are entitled to as a patient can be difficult to work out and sometimes downright confusing, so we've put together this step by step guide to help clear a few things up.

Step One: Injury/Accident

It doesn't matter if this occurs at work, home, while playing sports or just mucking around with your mates. If it's a genuine accident and not related to an ongoing condition, ACC will cover it.

Seek help!

Step Two: Seek Help!

Following your injury you need to head off to see one of the following to have your injury diagnosed and apply for ACC to cover you:

  • General Practitioner/Medical Practitioner

  • A&E Department

  • Nurses

  • Chiropractors

  • Osteopaths

  • Physiotherapists

ACC x-ray results

Step Three: Confirmation and ACC45 Number

Once your application has been submitted by one of the above practitioners, ACC will then review your claim. On acceptance you will receive a letter of confirmation with your injury details and an ACC45 number

Get treatment like Kermit the Frog

Step Four: Get Treatment!

Once ACC agrees to cover your injury, your ACC45 number entitles you to a set number of treatments from ACC accredited providers (GPs, Physios, Chiropractors, Osteopaths, Acupuncturists). ACC will pay a portion of your treatment cost each time you have an appointment, and you pay a surcharge to cover the rest. The exact amount varies between providers and clinics, so make sure you check this before booking in.

The best part is - you don't need a referral! Once you have your acceptance letter from ACC and your ACC45 number, you can take yourself off to see any of the accredited providers you like.

Acupuncture needles hands

For more information check out their website at and get in touch with us at Balance Health and Wellbeing! We are happy to give you a free phone consult to discuss your case and let you know how acupuncture can help with your recovery.

#ACC #Injury #Accident #Pain #Musculoskeletal


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